The Sr Technical Account Manager (TAM) role at AWS Enterprise Support focuses on serving as a strategic technical advisor to US Department of Defense customers. This position involves building deep relationships with customer decision-makers and translating their mission objectives into actionable cloud strategies. The team operates collaboratively to support mission-critical organizations in the cloud, ensuring high standards of reliability and trust. The role requires a blend of technical depth and strategic thinking to guide customers through the AWS service portfolio.

• 5+ years of design, implementation, operations, or consulting experience with distributed applications.
• 5+ years of technical engineering experience.
• Bachelor's degree or relevant certifications such as CASP+, CCSP, Cloud+, or CSSLP.
• Current, active TS/SCI US Government Security Clearance.
• 7+ years of technical engineering experience in operational parameters and troubleshooting for AI/ML, compute, storage, networking, databases, DevOps, big data and analytics, security, or applications development.
• Understanding of the AWS Well-Architected Framework pillars.
• Experience with the Risk Management Framework and continuous ATO.
• Experience delivering through cloud service brokers or under Secure Cloud Computing Architecture-style constructs.
• Experience with IL5/IL6 or ADC-region environments.
• Familiarity with DoD program office structures and roles.
• Experience in a 24x7 mission-critical operational services or support environment.
• Experience with infrastructure-as-code, CI/CD pipelines, or DevOps practices.
• AWS certification(s) such as Solutions Architect, Generative AI Developer, or DevOps Engineer.
• Experience mentoring engineers or leading a technical community of practice.
• Professional written and oral communication skills.

• Serve as the primary technical advisor to a portfolio of DoD customers.
• Own and execute the support strategy for a portfolio of DoD customers.
• Advise mission owners on operating AI and ML workloads.
• Conduct proactive operational reviews and health assessments.
• Lead incident management efforts as the customer's advocate.
• Guide customers through architecture decisions using the AWS Well-Architected Framework.
• Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives.
• Collaborate with AWS service teams to influence product improvements.
• Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.