The Program Manager for Amazon Web Services' Infrastructure Operations team is a critical technical leader responsible for ensuring the reliability and performance of global data center operations. This role involves managing capital and operational expense projects while collaborating with various functional teams. Candidates should be detail-oriented and customer-obsessed, with a strong ability to adapt strategies in response to dynamic business needs. The position requires both independent contributions and teamwork across multiple disciplines.

• Bachelor's degree or equivalent.
• 3+ years of experience as a project engineer, process engineer, program manager, construction management or related roles.
• 5+ years of data center engineering or operations, or 5+ years of facilities management experience.
• Project Management Professional (PMP) or equivalent certification.
• Experience managing large, cross-functional projects exceeding $3 million in scope.
• Experience performing vendor management for multiple accounts exceeding $1 million in annual spend.

• Manage requirements, budget, design, and implementation of assigned projects.
• Assess annual maintenance program requirements and build a rolling 18 month project forecast.
• Facilitate creation of SOWs with partner teams to be included in contract documents.
• Evaluate performance and work product of on-site partners and escalate issues through Amazon leadership.
• Identify and communicate needs for design improvements.
• Monitor and enforce project schedules and quality with operational teams and partners.
• Lead and coordinate design and execution efforts between internal teams and outside partners.
• Evaluate project risks and issues and propose actionable resolutions.
• Build strong working relationships with data center leadership teams and other internal stakeholders.
• Proactively and continually improve knowledge about data center relevant technologies.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.